Our responsibility for personal information
PME CNC Machining, based in Pinetown, KwaZulu-Natal, is the responsible party for personal information submitted through our enquiry form and related communication. We handle this information for legitimate business purposes linked to CNC milling and turning services, including drawing review, material selection, prototype planning, batch planning, tolerance guidance and delivery coordination.
Our operator for the website and related digital administration is Astros Marketing (Pty) Ltd. Where personal information is processed on our behalf, it is done under instructions and only for the purpose of managing legitimate business enquiries and site administration.
Information we collect from enquiries
We collect only the information needed to respond properly and to assess the work requested. This may include contact details, company details, drawing files, part descriptions, material preferences and project notes supplied by you. In some cases we may also keep records of order history, delivery instructions and inspection requests for repeat order support and sample part remake work.
- Name and contact details supplied on the enquiry form
- Company name and location
- Technical drawings, sketches or measurements shared for quotation and review
- Project notes relating to tolerances, fit checks and material selection
- Communication records linked to your enquiry or order
Why we use your information
We use personal information to answer enquiries, prepare quotations, review drawings, coordinate production, arrange delivery and support after-sales communication. In a machining environment, clear records help us reduce avoidable error, confirm part requirements and manage repeat orders for clients in Durban, Pinetown, Pietermaritzburg, Richards Bay, Johannesburg and surrounding areas.
We may also use information to maintain internal quality records, handle drawing updates, and keep a working history of parts supplied. This supports consistency where a client returns with the same component or a revised specification.
How we store and protect information
We take reasonable technical and operational steps to protect personal information against loss, misuse, unauthorised access and accidental disclosure. Access is limited to staff who need the information to perform their duties, including production coordination, machining supervision, quality administration and client support.
- Information is kept only for as long as needed for business, legal or record keeping purposes
- Access is restricted to authorised personnel
- Files and correspondence are handled with care during quoting, production and delivery
- Backups and records are managed to support continuity in day-to-day operations
Because we work with technical files and part specifications, we treat drawings and related documents as confidential unless disclosure is required for the work requested or by law.
Sharing information with third parties
We do not sell personal information. We may share information only where it is necessary for the service requested, for example with delivery service providers, technical support providers or operators assisting with website administration and enquiry handling. Any such sharing is limited to what is reasonably required and is subject to appropriate safeguards.
Where material specifications or delivery details are passed on to support a job, we do so for practical reasons linked to fulfilment. We do not share information for unrelated marketing purposes without a lawful basis.
Your rights under POPIA
You have rights under POPIA in relation to your personal information. Subject to the law, you may ask us to confirm whether we hold your information, request correction of inaccurate details, or request deletion where retention is not required for lawful business purposes.
- Request access to personal information held about you
- Ask for correction of incomplete or incorrect details
- Object to certain processing where permitted by law
- Withdraw consent where processing depends on consent
- Lodge a complaint with the Information Regulator if you believe your rights have been affected
Requests of this kind should be made through our contact process on the website, and we may need to verify your identity before acting on them.
Changes to this policy and contact route
We may update this privacy policy from time to time to reflect changes in our services, legal obligations or operational needs. The current version applies from the date it is published on our website. Please review it whenever you submit a new enquiry or send updated drawing information.
If you have questions about how your personal information is handled by PME CNC Machining, please use the enquiry form on our contact page. We will respond through the same channel and keep the communication appropriate to the matter raised.